FCA performance scorecard - comparison metrics for personal current accounts 2021

Published by:
Financial Conduct Authority (FCA)
Last updated:
14 January 2021
Topic:
Not added
Licence:
Open Government Licence

Summary

The UK Regulators Network (UKRN) have worked with the FCA, the Office of Gas and Electricity Markets (Ofgem), the Office of Communications (Ofcom), the Water Services Regulation Authority (Ofwat), and the Consumer Council for Water (CCW) to produce scorecards on the performance of regulated sectors.

This performance scorecard highlights some of the information available on personal current accounts (PCAs), and can help customers choose their provider by highlighting:

  • good and poor performers
  • how easily they can carry out day-to-day banking activities
  • the reliability of the service they receive

These metrics should also increase the incentive for firms to offer better service, helping customers to get the most out of their personal current accounts.

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FCA performance scorecard data HTML 14 January 2021 Not available

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