FCA firm complaints data 2020 H2 (1 July to 31 December 2020)

Published by:: Financial Conduct Authority (FCA)
Last updated:: 29 April 2021
Topic:: Not added
Licence:: Open Government Licence

Summary

Financial firms provide data to the FCA every six months about the complaints they have received, what these were about and how they dealt with them. The FCA collects and publishes data at both an aggregate (market level) and firm specific, although only publishes firm specific data for firms reporting 500 or more complaints in a six month reporting period, or 1,000 or more complaints in an annual reporting period.

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Data links

Link to the data	Format	File added	Data preview
Download Download the aggregate complaints data 2020 H2 , Format: XLSX, Dataset: FCA firm complaints data 2020 H2 (1 July to 31 December 2020)	XLSX	29 April 2021	Not available
Download Download firm specific complaints data 2020 H2 , Format: XLSX, Dataset: FCA firm complaints data 2020 H2 (1 July to 31 December 2020)	XLSX	29 April 2021	Not available
Download Complaints data , Format: HTML, Dataset: FCA firm complaints data 2020 H2 (1 July to 31 December 2020)	HTML	29 April 2021	Not available
Download Firm specific complaints data , Format: HTML, Dataset: FCA firm complaints data 2020 H2 (1 July to 31 December 2020)	HTML	29 April 2021	Not available
Download Aggregate complaints data: 2020 H2 , Format: HTML, Dataset: FCA firm complaints data 2020 H2 (1 July to 31 December 2020)	HTML	29 April 2021	Not available

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